| Description of Functions |
| Print Serials: This function allows
users to print the serial numbers associated to an invoice. When you
sale your products, sometimes you prefer to give your customer a list
of the serial numbers you are selling with the invoice. This will help
your customer to identify the corresponding invoice when returning a
product to you if it is defective. |
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| Add New RMA:
When you receive merchandise back from your customers, you have to check if it was you that sold it (you have it in your database) and if the product is still under warranty. Serialex will determine both automatically just typing or scanning the serial number of the returned product. It will inform you the exact model, supplier, bill and bill date as specified when storing it at buying time. Serialex will create an RMA number and print a form to give to your customer for control. Serialex also allows you to receive merchandise that is not in the database and still keep track of them. |
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| RMA
Search:
Perform RMA searches using different parameters.
Find the RMA's related to one customer and minimize the resuls selecting
between 'Pending' and 'Closed' on the RMA status. Select even using
the receiving date of the products. |
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| RMA
Lookup:
Get the information related to one specific RMA,
showing all the products in it. You can also check the status of any
particular product on the RMA. It will show if it has been send to the
supplier, received from it or replaced to the customer. |
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Reports:
Serialex brings you a variety of reports that will allow you to handle the information of your RMA's more efficiently and more quickly, helping you to take
care of your customers, that are the most important aspect of your business.
You can select from Re-printing and RMA to list the products pending to be received from your supplier. And you can display the reports on your screen. |
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| Customers:
Customers module will allow you to add new customers
and/or modify information about existing customers, including email
addresses, phone numbers, etc.. |
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| Your
Company:
You will be able to change the information of
your company including your address, phone and fax numbers, email address and website. You can also switch languages at any time between english
and spanish without having to reinstall. Company cannot be changed once the program is registered because it is asociated to your registration number. To make changes to your company name, you need to contact Tech Support. |
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