| Description of Functions |
| RMA
Update: After Serialex assigned an RMA number to your
customer's return, you can update the information related to it using
this function. Lets say your supplier gives you a return number when
you return the defective product to them and it is replaced with another
product with a different serial number. Update it using this function
so you always keep track of in which part of the RMA process an RMA
request is. The different statuses of an RMA process are: In Process,
Sent to Supplier, Received from Supplier, Replaced, Rejected by Supplier,
Physical Damage, Warranty Expired and Downloaded (from internet and
pending). |
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| Receive
Replacement: This
function makes it easier to update RMA's when assigned to a same number
by your supplier. Sometimes you request an RMA from your suppliers for
products that belong to different customers. For example product A from
customer 1 and products A and B from customer 2. All products come from
the same supplier.When you returned the products to your supplier you
were assigned RMA # 1200. This function will allow you to update all
the RMAs using your supplier's RMA number. |
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| Suppliers: Suppliers
module allows you to add new suppliers, modify existing suppliers and
gives you access to the RMA Search function so you can check all the
RMA related to a specific customer or received on a date. You can even
select from 'Pending' or 'Closed' RMAs. |
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| Reports: Serialex
brings you a variety of reports that will allow you to handle the information
of your RMA's more efficiently and more quickly, helping you to take
care of your customers, that are the most important aspect of your business.
You can select from Re-printing and RMA to list the products pending
to be received from your supplier. And you can display the reports on
your screen. |
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